Return & Refund Policy

Return & Refund Policy for Sand + Fog 2026

At Sand + Fog 2026, we want you to be satisfied with every purchase. If your order does not meet your expectations, here is how you can request a return or refund, including the specific conditions and timelines that apply to your purchase.

Return Eligibility and Timeframe

You can return eligible products within 30 days from the date of delivery. To qualify for a return, the items must meet the conditions outlined below. Please note this return period is fixed and applies to all returns unless otherwise required by law.

General Return Conditions

The product must be unused and free of any damage caused after delivery.
Return the product with all included accessories and original packaging whenever reasonably possible.
You must provide valid proof of purchase or a verifiable order record to identify the returned item.
The product must comply with Sand + Fog 2026’s return eligibility criteria as outlined in this policy.

Certain items may have specific restrictions based on hygiene, personalization, or perishability in accordance with applicable laws.

How to Start a Return

Locate your order confirmation and identify which product you want to return.
Contact Sand + Fog 2026 customer support via email at asragency.322@gmail.com with your order details and the reason for your return.
Await confirmation of your return’s eligibility and receive any required shipping instructions from us.
Package your item securely and ship it back using the approved return method provided.

Return Shipping Costs

Return shipping fees depend on the reason for your return:

Returns due to change of mind may incur return shipping costs at your expense.
If the product is defective, damaged, or incorrect, Sand + Fog 2026 will provide instructions and may cover the return shipping costs as required.

Please only ship your return after receiving confirmation and instructions from our support team.

Refund Processing

Once we receive and inspect the returned product to verify its condition and eligibility, we will process your refund. Approved refunds will be credited to the original payment method within 5-10 business days. The actual time before funds appear depends on your bank or payment provider.

Should further information be needed during the review, we will contact you directly.

Incorrect, Defective, or Damaged Items

If your order arrives damaged, defective, or not as ordered, please notify Sand + Fog 2026 promptly.

Provide your order details along with photographs of the product or its packaging if possible.
We will evaluate the issue and may offer a replacement, refund, or alternative resolution depending on circumstances and legal requirements.
If a direct replacement cannot be arranged immediately, you may be offered to return the original item and place a separate order for a replacement.

Exchanges

Exchanges are subject to availability and product type. When possible, we will facilitate a direct exchange; otherwise, follow the return process and place a new order for the replacement product.

Order Cancellations

You may cancel an order within 24 hours of placing it, provided it has not yet been packed or shipped. After that point, cancellation will no longer be possible.

Any refund for canceled orders will be handled according to applicable terms and regulations.